Wiley Direct FAQS

Wiley Direct provides university students in Australia and New Zealand with flexible print and digital options for all Wiley higher education textbooks and relevant learning resources at a low price.

Wiley Direct offers students affordability, accessibility, fast delivery and local support.

We believe that every student has a right to access quality resources, no matter what their budget. Wiley Direct was started in 2013 as an initiative of the Wiley Affordability Program, dedicated to providing students in Australia and New Zealand with premium Wiley learning resources at an affordable price. Wiley Direct is managed by the Higher Education division of Wiley Australia.

Get textbooks cheaper and faster. Go Direct.

At this time we only accept payment by credit card. We accept VISA, MasterCard, or AMEX. Pre-paid credit cards can be purchased from your local post office if you do not own one yourself. Unfortunately at this stage we do not accept PayPal as a method of payment (but we’re working on it!).

When you purchase from our website(s), you may go through these steps:

  • Cart Registration
    • To purchase a product, and to make any relevant discount appear in the shopping cart, you will need to register an account with Wiley. To do this, firstly add your chosen product to the cart. Now select the ‘Checkout’ button. Simply fill in your billing information and click ‘Continue Secure Checkout’. The next screen will ask you confirm your email address and password to continue creating the account, and from there you can proceed with providing payment information. Your account information is completely secure, as is any information transmitted when you use your credit card to shop at Wiley Australia Online.
  • My Cart
    • All products selected for purchase are added to your ‘Cart’ for review before payment. The total purchase price, excluding handling and freight charges, is displayed in Australian dollars, GST inclusive, unless otherwise stated. All prices are subject to change without notice. For more information on additional charges, see the Shipping and Returns section.
    • At this step, you are notified of the availability of requested purchases and you will be required to approve any backorders before continuing the purchase process. For more information on backorders, see the Shipping & Returns section.
  • Payment
    • The Payment step for an online order displays:
      • Order delivery information as per the registered account details.
      • The total amount to be transacted including applicable handling and shipping charges and less any backordered titles.
    • At this step, you are required to enter details of the credit card to be transacted in the purchase. Your credit card details are validated before continuing to the Receipt step in an online purchase.
  • Receipt
    • The final step in an online purchase is the Receipt. At this step, you will receive an order reference number and summary of your purchase(s). Order confirmation details and a tax invoice will also be sent to the account’s email address.

Please choose carefully – Wiley does not give refunds if you simply change your mind or make a wrong selection. Where goods are faulty or damaged, incorrectly supplied, wrongly described, are not of merchantable quality or are not fit for their intended purpose, you may choose between a refund or exchange. Incorrectly supplied and wrongly described physical product must be received in an unused condition. All returns of this nature must be pre-authorised by our Customer Service Department. Please include your name, contact details, and order number so we can quickly process your  return or refund request.

Return Policy for Wiley E-Texts and other digital products : Wiley supplies E-Texts and other digital learning resources with certain rights restrictions and in file formats which are only able to be accessed and read with certain software. Unfortunately our digital products are non-refundable, except in certain limited circumstances under the Australian Consumer Law, so in continuing with any e-book purchase you agree that you are aware of and accept these restrictions and requirements.

Please choose carefully before making your purchase.

Shipping information: Orders are dispatched from our warehouse in Brisbane, usually within 2 working days of your order being received. Delivery times within Australia will depend on your distance from Brisbane and can vary from approximately 3 to 12 working days.

All deliveries are made using Australia Post Parcel Post service. A signature will be required. If you are not home to sign for the parcel, Australia Post will leave a card in your letter box asking you to collect it from your local post office. A tracking number will be shown on your shopping cart account once it has been dispatched.

Deliveries to overseas destinations (including New Zealand) will be made by your local National Postal Service, cannot be tracked and are outside of Wiley’s control – please allow up to 4 weeks for delivery.

John Wiley & Sons Australia is not responsible if the parcel is lost in transit.

Overseas deliveries may attract a local customs charge, levy or other taxes upon entry into your country. John Wiley & Sons Australia is not responsible for these charges.

NOTE: As of 10th July 2019, all orders of print textbooks via Wiley Direct will receive free shipping! No promo code necessary, the shipping cost will be removed automatically during the check-out process. This promotion is effective as of 10th July 2019 and may only last for a limited time. 

All prices shown on the Wileydirect.com.au website are in Australian dollars. The price shown is the final price for both Australian and New Zealand orders. Australian prices are shown inclusive of GST, and New Zealand prices are shown in AUD but exclusive of all taxes.

The price for NZ customers is not reduced further because it already excludes GST. For example, if the price shown on the Wiley Direct website is AUD $65 then if you are in New Zealand, the price shown on your credit card will be AUD $65 converted to NZD by your bank. Depending on the exchange rate, this could be NZD $70.

Wiley cannot give you the exact conversion rate as this depends on the exchange rate at the time and any additional conversion charges added on by your bank.

VitalSource Bookshelf is the software that displays your Wiley E-Text. If you have purchased a Wiley E-Text, you need to redeem the code before using it. Please follow the steps outlined on this page to learn more about using VitalSource Bookshelf and how to redeem your VitalSource textbook code.

For further technical assistance for VitalSource E-Text, visit VitalSource Support at support.vitalsource.com.

Wiley Business Now FAQS

Gain access to market leading resources, including prescribed E-Texts, practice quizzes, student solutions manuals and interactive learning media for a low-cost monthly or semester subscription.

You will gain access to a collection of Wiley Business and Accounting E-Texts that are prescribed in Universities across Australia.
Save hundreds of dollars on print and individual e-texts.

Learn Your Way – take notes, bookmark, and highlight important sections to come back to and revise for exams.

Balance it all – Ace your next job interview or learn how to balance uni/life – with access to our best-selling career skills and wellbeing e-books.

No lock in contracts. Cancel anytime.

Beyond the access to your prescribed text, ‘Wiley Business Now’ gives you instant access to the resources you need to excel in your studies, stay engaged and inspired and develop study and career skills that will give you the edge you need to succeed.

Monthly Plan is $6.95 AUD, is valid for 30 days and payment is auto-renew.
Semester Plan is $19.95 AUD, is valid for 130 days and payment is a one-off payment.

Subscribing is easy – It’s just 3 simple steps!  

  1. Sign up to create a Wiley Business Now profile 
  2. Add the ‘Wiley Business Now’ Collection to your cart 
  3. Checkout! 

Click here to get started today!  

For customers on the Monthly Plan, you will have 30 days from the day you purchase.

For customers on the Semester Plan, you will have 130 days from the day of purchase.

Monthly Plan billing will occur on a monthly cycle (unless otherwise as set out in any Offer) which will occur no more than 24 hours prior to start of the next subscription period. We will charge your Payment Method on a 30-day cycle. Payment dates and times may be displayed on Invoices in the UTC Timezone. If you have any questions about this, please see our Terms of Use, or reach out to our Wiley Customer Service

Once you have purchased a plan, you will receive an email with a direct link to your online subscription.

Bookmark the link for quick access anytime and anywhere.

Wiley partners with iPublishCentral, a state-of-the-art eBook delivery platform to ensure a secure and reliable experience. From time to time, you may see their brand name pop up on communications, including your subscription confirmation email.

80+ titles feature in the collection. Including market leading Business E-Texts that are used to teach students in Universities across Australia and New Zealand. Also included is a selection of Wiley’s best-selling career skills and well-being titles, to help you learn to balance it all!

Click here to browse titles that feature in the collection.

When you purchase a ‘Buy-to-Own’ Interactive E-text individually, you are purchasing lifetime offline access to a single title via the Vitalsource e-Reader.
When you purchase a Wiley Business Now subscription, you are purchasing month-to-month or semester long online access to a collection of E-texts in the Wiley Business Now platform for the time that you are subscribed.
 

You can access the Wiley Business Now collection on two devices with your login.  

Stripe is the payment software we use. Millions of businesses of all sizes – from startups to large enterprises – use Stripe’s software to accept payments.  

Read more about our Privacy Policy.  

Yes, Note: Additional international transaction charges may apply, please check with your financial institution.’

Wiley partners with iPublishCentral a state-of-the-art eBook delivery platform to ensure a secure and reliable experience. From time to time, you may see their brand name pop up on communications, including your subscription confirmation email. 

Wiley Business Now is available for Australian and New Zealand based students only.

Offline access is not currently available. Functionality from the browser may be limited on mobile devices e.g. read loud function is limited to desktop and tablet. 

Wiley Business Now is not compatible with the Wiley E-Reader at this time.

Printing and downloading content is not a feature of the subscription. We may use content access technology consistent with industry standards to protect our content from unauthorized copying.

For customers in a month-to-month subscription, you can cancel your subscription with the simple click of a button! Just login to your account and go to “My Dashboard – My Orders”.

To the extent permitted by law, payments are non-refundable and we do not provide credits or pro rata fees for any unused access. You will continue to have access to the Services until the last day of your billing cycle.

Still need help? Contact our Customer Service team via one of the below methods:

  • Phone:

Within Australia:
Toll-free telephone: 1800 777 474
Toll-free fax: 1800 802 258

From Overseas:
Telephone: +61 7 3859 9611
Fax: +61 7 3859 9627

  • E-mail: [email protected]
    Phone and Email Support Hours: Monday to Friday, 08:00 – 17:00 (Brisbane)
    During daylight saving, Customer Service is open 07:30 – 16:30 (AEST/Brisbane)

Tortora Principles of Anatomy & Physiology 3rd Asia-Pacific Edition Subscription FAQS

The Principles of Anatomy and Physiology, 3rd Asia-Pacific Edition Subscription provides affordable short term digital access to the textbook.

Hosted on the Vitalsource e-reader platform.

The e-Text includes practice quizzes, interactive media and videos.

Please refer to the product page for current pricing.

 

Visit the product page for this title here – and follow the steps to checkout.

This subscription is hosted on the Vitalsource platform.

Redeeming a Wiley E-Text Powered by Vitalsource code:

VitalSource Bookshelf is the software that displays your Wiley E-Text. If you have purchased a Wiley E-Text, you need to redeem the code before using it. Please follow the steps outlined on this page to learn more about using VitalSource Bookshelf and how to redeem your VitalSource textbook code.

For further technical assistance for VitalSource E-Text, visit VitalSource Support at support.vitalsource.com.

Yes! While your subscription is active you can download the e-Text to the Vitalsource platform for offline access. When your subscription expires, you will lose access to the downloaded offline text.

Printing is limited to 2 pages per user.

There’s no need to cancel, this subscription is a one-off payment – you will not have any auto-renew payments taken.

To the extent permitted by law, payments are non-refundable and we do not provide credits or pro rata fees for any unused access. You will continue to have access to the Services until the last day of your billing cycle.