Please choose carefully – Wiley does not give refunds if you simply change your mind or make a wrong selection. Where goods are faulty or damaged, incorrectly supplied, wrongly described, are not of merchantable quality or are not fit for their intended purpose, you may choose between a refund or exchange. Incorrectly supplied and wrongly described physical product must be received in an unused condition. All returns of this nature must be pre-authorised by our Customer Service Department. Please include your name, contact details, and order number so we can quickly process your return or refund request.
Return Policy for Wiley E-Texts and other digital products : Wiley supplies E-Texts and other digital learning resources with certain rights restrictions and in file formats which are only able to be accessed and read with certain software. Unfortunately our digital products are non-refundable, except in certain limited circumstances under the Australian Consumer Law, so in continuing with any e-book purchase you agree that you are aware of and accept these restrictions and requirements.
Please choose carefully before making your purchase.
Shipping information: Orders are dispatched from our warehouse in Brisbane, usually within 2 working days of your order being received. Delivery times within Australia will depend on your distance from Brisbane and can vary from approximately 3 to 12 working days.
All deliveries are made using Australia Post Parcel Post service. A signature will be required. If you are not home to sign for the parcel, Australia Post will leave a card in your letter box asking you to collect it from your local post office. A tracking number will be shown on your shopping cart account once it has been dispatched.
Deliveries to overseas destinations (including New Zealand) will be made by your local National Postal Service, cannot be tracked and are outside of Wiley’s control – please allow up to 4 weeks for delivery.
John Wiley & Sons Australia is not responsible if the parcel is lost in transit.
Overseas deliveries may attract a local customs charge, levy or other taxes upon entry into your country. John Wiley & Sons Australia is not responsible for these charges.
NOTE: As of 10th July 2019, all orders of print textbooks via Wiley Direct will receive free shipping! No promo code necessary, the shipping cost will be removed automatically during the check-out process. This promotion is effective as of 10th July 2019 and may only last for a limited time.