Customer Success

Our ANZ Higher Ed Customer Success and Sales team is here to assist tertiary instructors through the implementation, course setup, training, and student engagement process to make your Wiley experience a success.

Proudly Supporting Australian & New Zealand Courses

Global Best Practices

Local Expertise

Proven Impact

Unmatched Support

Setting academics and departments up for success

Working with Wiley, you will:

  • Receive ongoing, personalised support from day one
  • Identify your course goals and how Wiley can help you achieve them
  • Set milestones for reaching your course goals
  • Be guided through LMS integration if desired
  • Receive onboarding and training for you and your colleagues
  • Receive access to self-paced tutorials and support guides
  • Have all of the course material to get your students started
  • Collaborate on additional ways to use Wiley resources to their full potential

Our mission is simple: we provide unmatched customer service, guidance, training and support to get you where you want to be and make your Wiley experience a success.

Let us do the heavy lifting so you can focus on what you do best: educating the next generation.

“[My Customer Success Specialist] was very solution focused. She always had an answer to my questions. I was unfamiliar with the resources offered by Wiley, and [she] was able to explain what resources they had that would address my concerns. She was always very responsive to my questions and would help me to understand how the products could be used effectively.”

– Instructor, Monash University

Achieve Your Course Goals with Tailored Solutions

At Wiley, we know that no two tertiary courses are the same. What does success mean for you as an educator? Is it student engagement, innovation, course performance, or something else? We work to understand the uniqueness of your course and vision so we can set up and support your success, every day.

Your success

Right From the Start

From design to delivery, our experienced team partners with educators to review your course outline and teaching goals and bring your vision to life with Wiley print and digital resources.

student engagement

Your Results Are What Matters

With dedicated one-on-one guidance, our customer success specialists help you define your goals and achieve them. We target the key results that matter most to you.

Trusted advisory

Trusted Advisors

As an extension of your teaching team, our customer success specialists offer deep product knowledge, best practices and expertise to help you deliver a differentiated course experience.

Meet The Team

Our growing Customer Success team is a passionate bunch! They go above and beyond to assist academics, instructors, and departments in Australia and New Zealand in making the most out of Wiley digital learning resources.

John Raiti
jess hrlec
josh cruse
lisa man

John Raiti

Customer Success Senior Manager

Jess Hrlec

Customer Success Manager

Josh Cruse

Customer Success Specialist

Lisa Man

Customer Success Coordinator

Learn how our support and services set you up for success