C21: Communicating in the 21st Century, 3rd Edition
Baden Eunson
ISBN: 9781118554159
This book is being used at: Western Sydney University
C21 Communicating in the 21st Century, 3rd Edition is designed to give you the interpersonal and communication skills increasingly desired by employers. This Wiley textbook covers everything from the basics of grammar and punctuation, to more advanced topics including negotiation, team communication and communicating through social media. To help you through your studies, each chapter comes with a Student Study Guide that summarises the information and tests your understanding of the topics through questions and activities.
Features
- Discusses how modern technology affects the job market, including information on how employers use Facebook when vetting potential employees.
- Added chapter dedicated to communicating via social media.
- ‘What would you do?‘ scenarios that let you apply what you’ve learnt in a decision making context.
2. Document design and graphic communication
3. Doing and using research
4. Letters, emails and memos
5. Reports and proposals
6. Online writing
7. Academic writing : the essay
8. Nonverbal communication
9. Interpersonal skills 1 : emotional intelligence, self-talk and assertiveness
10. Interpersonal 2 : listening, questioning and feedback
11. Oral communication
12. Argument: logic, persuasion and influence
13. Negotiation skills
14. Conflict management
15. Intercultural communication
16. Organisational communication
17. Public communication
18. Team communication
19. Communicating in meetings
20. Employment communication
21. Social media
Online Chapters
1. Writing Skills 1: Grammar
2. Writing skills 2: Punctuation, spelling and usage
3. Writing Skills 3: Style
4. Writing Skills 4: Plain English
5. Writing Skills 5: How to write
6. Scientific and technical writing
7. Gender and communication
8. Media communication
9. Communicating with customers
10. Leadership and communication
Textbook + iStudy: 9781118554159 – NO LONGER AVAILABLE