C21: Communicating in the 21st Century, 3rd Edition

ISBN: 9781118554159

This book is being used at:

C21 Communicating in the 21st Century, 3rd Edition is designed to give you the interpersonal and communication skills increasingly desired by employers. This Wiley textbook covers everything from the basics of grammar and punctuation, to more advanced topics including negotiation, team communication and communicating through social media. To help you through your studies, each chapter comes with a Student Study Guide that summarises the information and tests your understanding of the topics through questions and activities.


  • Discusses how modern technology affects the job market, including information on how employers use Facebook when vetting potential employees.
  • Added chapter dedicated to communicating via social media.
  • What would you do?‘ scenarios that let you apply what you’ve learnt in a decision making context.
Baden Eunson formerly taught in the school of English, Communications and Performance Studies at Monash University, and now works as a communications consultant and professional writer. He is also author of Business Writing, Communication in the Workplace and Conflict Management.
1. Communication today
2. Document design and graphic communication
3. Doing and using research
4. Letters, emails and memos
5. Reports and proposals
6. Online writing
7. Academic writing : the essay
8. Nonverbal communication
9. Interpersonal skills 1 : emotional intelligence, self-talk and assertiveness
10. Interpersonal 2 : listening, questioning and feedback
11. Oral communication
12. Argument: logic, persuasion and influence
13. Negotiation skills
14. Conflict management
15. Intercultural communication
16. Organisational communication
17. Public communication
18. Team communication
19. Communicating in meetings
20. Employment communication
21. Social media

Online Chapters
1. Writing Skills 1: Grammar
2. Writing skills 2: Punctuation, spelling and usage
3. Writing Skills 3: Style
4. Writing Skills 4: Plain English
5. Writing Skills 5: How to write
6. Scientific and technical writing
7. Gender and communication
8. Media communication
9. Communicating with customers
10. Leadership and communication

As part of Wiley’s ongoing commitment to higher education, the Wiley Affordability Program is dedicated to providing you with premium Wiley learning resources at an affordable price. We believe that every student has a right to access quality resources, no matter what your budget. Now, we are even better equipped than before to do what we do best; help teachers teach and students learn.
E-Text + iStudy: 9781118519882 – NO LONGER AVAILABLE
Textbook + iStudy: 9781118554159 – NO LONGER AVAILABLE